If you have any questions, please browse through our FAQ topics below! And then if you can't find the answer you are looking for, please Contact us.
We started up back in 2007, originally called Kawaii Imports and later we changed our business name to Daisuki! So we have been around now for over a decade and are still as excited and crazy about sharing these gorgeous products with Australia as we were when we started!
We have a real passion for Japan and the Japanese kawaii culture, and would genuinely like to share it with Australia and the rest of the world! Giving a small gift can really brighten someone's day and receiving goodies in the mail is still one of the most exciting things ever as far as we are concerned, and so we try to source rare and collectable (and often insanely cute products) that are perfect for these purposes!
It doesn't take much at all to bring a smile to someone's face and let them know you are thinking of them, giving a small gift or sending some snail mail to a loved one will bring a smile to both your face and theirs!
We are also stationery fanatics and mad collectors as well so getting super rare, hard to find collectable stickers and stationery and other goodies is such a fun challenge, and it is a real joy every time we get an order and get to share these goodies with you! As collectors we are also super fussy about quality and always make a huge effort to stock the best quality brands. We hope you will love them as much as we do!
No sorry we don't, we are a home business and operate almost 100% online only - with the only exception being the occasional convention or market stall ♥
We acccept credit card payments and Paypal payments. Orders will only ship once payment has cleared. If an order is not paid for within a week it will be cancelled and the products will be added back to our online shop.
Hopefully yes!! If you would like to make any changes to your order or delivery address then please contact us about it as soon as possible. If your order has been posted already then obviously it would be too late but if we are in the process of packing it then we will do our best to accommodate your changes! In the case of extra items being added, please be aware that it may impact the postage / shipping costs. Any additional item & postage charges will be required before we can post your order.
If an item you purchase from us arrives damaged or faulty, please let us know immediately. We may decide to replace it for you or provide a refund, but all cases for returns / exchanges / refunds will be assessed on an individual basis. If you feel you need to return your purchase to us because you have changed your mind, then you may do so within 7 days of receiving your order - but you will be responsible for the postage cost in this instance. Also, if we receive the products back damaged then we will not be able provide a refund or exchange so please take very good care of your items! ♥
We are located in South Australia! We do not have an actual physical store however, we only operate via this website and the occasional convention appearance. For this reason pickup is not available, but please contact us if you are concerned about the postage price!
[ DUE TO COVID, WE ARE CURRENTLY ONLY SHIPPING WITHIN AUS & NZ! SORRY :( CONTACT US IF YOU LIVE ELSEWHERE AND WANT TO TALK ABOUT PLACING AN ORDER ]
- Normally, this would be the answer : - Yes we do! We ship worldwide. But as we are located in Australia, International shipping can be quite expensive so don't be afraid to contact us about the postage price. We will do our best to get the cheapest postage price possible for your order!
The cheapest way to post items internationally is as a large letter rather than a parcel (which means everything has to fit in a letter no thicker than 2cm and no heavier than 500g) which is perfect for small, thin and lightweight items.
For Australian Orders, All orders weighing upto 500g are $9.00,
All orders weighing between 500g and 3kg are $13.00,
And all orders weighing between 3kg and 5kg are $20.00.
Some orders that only contain a few stickers can be sent for just $4.50, look for the shipping option STICKERS ONLY when you checkout! (This will only work if you have one or two sticker sheets and nothing else in your order! ♥)
Express shipping is also available for a few dollars more!
* Alternatively for a limited time any orders of $50 or more will qualify for FREE SHIPPING! * (Australian orders only)
International shipping from Australia is insanely expensive, especially if tracking is required.
Currently, due to COVID and the resulting chaos in the mail system, the only international location we are currently posting to is New Zealand
The cost for postage to NZ is :
For orders upto 500g in weight, the cost would be $18.50
For orders between 500g > 1kg in weight, the cost would be $25.00
For orders between 1kg > 2kg in weight, the cost would be $36.50
For orders between 2kg > 5kg in weight, the cost would be $58.00
Many apologies to anyone that lives elsewhere and would like to place an order. If you do live in another country and want to talk about placing an order just send us a message through the contact form, we can probably sort it out but we are absolutely only sending orders with tracking, and that would mean the absolute minimum shipping cost for international orders would be about $25, so not cheap at all unfortunately. This is the cheapest possible option to post parcels overseas AND have tracking on them. Depending on the weight of the items you order the price may be more than $25, $25 is just the starting price.
YES! We are currently sending everything with tracking. All orders are sent through Australia Post and can be tracked here.
Delivery times vary based on how far your order has to travel, and also what time of the year it is (as often mail can be slower in the weeks leading up to Christmas etc) If you are in Australia you should hopefully receive your order within about 3 - 7 business days, but international orders will take longer. A rough guide would be between 7 - 14 business days.
For a more detailed guide please check the Australia Post website.
Section 1 - coming soon!
Section 2 - Coming soon!
Section 3 - Coming soon!
Gift cards section 1 - Coming soon!
Gift cards section 2 - Coming Soon!
Gift Cards section 3 - Coming soon!